An Operations Manager manages teams and projects in line with a private, public or voluntary organisation’s operational or departmental strategy. An Operations Manager manages teams and/or projects. They must ensure the fulfilment or specific goals and objectives alongside being accountable to senior management. An Operations Manager is often responsible for coordinating activities and setting deadlines for the team as a whole.
Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, steering chance, financial and resource management, talent management, coaching and mentoring.
Apprentices should work for at least 30 hours per week, including off-the-job training.
- Leading people
- Project management
END POINT ASSESSMENT
- Knowledge test
- Professional discussion
- Competency based interview
Specific job roles may include; Operations Manager, Regional Manager, Department Manager and Specialist Managers.
Apprentices can register as full members with the Chartered Management Institute (CMI) and/or the Institute of Leadership & Management (ILM) and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI.